Frequently Asked Questions

General

What is Jargong?

Jargong is Social Networking (Flickr and Twitter), Instant Messaging (MSN, ICQ, AIM, Yahoo, Google Talk and Jabber) and Feeds (Google Reader) in a single client application. Bring the web with you all the time.

How do I get started?

You need a Jargong account and a compatible phone to use Jargong. Getting a Jargong account is easy and free. Sign-up now!

How do I install the application on my mobile phone?

Just visit http://get.jargong.com on your mobile web browser.

The installation process should start automatically once you've downloaded Jargong to your phone.

How do I sign in?

Type in the username and password you registered on our website.

I have problems after downloading the new version, why?

Often it´s best to delete the old version before downloading the new one. Try that!

Why do I get security questions when I start the application?

Go to where you installed Jargong (probably Applications or Games). Highlight Jargong and click "More". Click on "Permission". Click "Internet Access" and set to "Never ask". Click "Read User Data" and set to "Never ask".

Do Jargong stay connected all the time?

Yes, as long as you´re running the application you are online but due to the nature of GPRS packet data, you are not charged for time spent online, only for the total data you send and receive. You can see how much data you sent and recieved in the application under My Settings/Data counter.

Can I use Jargong if I don’t currently have data services enabled?

No, you will need to get in touch with your network provider and ask them to enable data services on your handset.

Where can I find the data settings for my network provider?

The best way to get the correct data settings is to visit your network providers website.

When I´m trying to download Jargong I get "Operation Failed" / "Application Not Supported"?

This usually means that your network provider has modified your phone (removed the java certificates) to block installation of security signed third party software. Sony Ericsson K800i branded by Vodafone Live and Sony Ericsson W810i branded by Cingular USA is known mobile phones that has this problem.

In Sony Ericsson phones you can see which certificates you got in Settings->General->Security->Certificates->Java Certificates. If you got a certificate from Thawte you shouldn´t have any problem.

I like your icons.

Yes, we like them too they are called Silk and are made by Mark James.

What if my question isn't answered here?

If you can't find the answer here, visit our forum or send us an email to support@jargong.com.

Instant messaging

How do I use Jargong to chat on the MSN network?

Go to My Settings/IM Networks and click on MSN. Enter your MSN Messenger account and password and click "Ok". After a while your MSN contacts will be added to your contact list under My Contacts. When everything is set up you can use MSN just as usual.

Social networking

Twitter

How do I Twitter from Jargong?

Just logon to our website and you´ll see the Twitter logotype. Type in your Twitter username and password and press the button. The next time you start Jargong you´ll see Twitter in the menu.

Flickr

What is Flickr?

As Flickr says themselves "Flickr is almost certainly the best online photo management and sharing application in the world." and we agree! If you like digital photos you should check out Flickr. With Jargong you could now have your online photo library with you all the time in your mobile phone and even search for other cool photos. It´s as easy as that.

This seems cool! How do I get started?

Login with your username and password on the Jargong website and you´ll find a Flickr logotype and from there you can authorize Jargong to access your Flickr account and the next time you login to Jargong on your mobile phone your photo library will be there.

Now when I use Flickr logging in to Jargong seems a bit slower than before?

Yes, the first 1-2 times you login after authorized with Flickr logging in could take a couple of seconds more, but after that we hopefully figured out how you use Flickr and we´ll save up some information on our own servers (and your mobile phone) to speed things up.

Is it expensive to use the "Send to email" feature to send photos to my friends?

No, It´s almost for free. Meaning that the photo is sent from our servers and not from your mobile phone so you wont have to pay for any datatransfers (except some bytes when you instruct our server to email the photo..).

How about "Send to MMS"? Is that also free?

No, "Send as MMS" will download the photo to your phone and send it from your phone as a regular MMS. So it´s the same price as when you send any other MMS.

What is "Use as IM icon"? I´ve never seen that on the Flickr website?

That´s correct, it´s not a Flickr feature. That function will set that photo as your avatar image on MSN if you´re using that part of Jargong.

Feeds

Google Reader

What is Google Reader and what is a feed?

Google Reader is a feed reader that constantly checks your favourite news sites and blogs for new content. A feed is an information channel from a site that you can subscribe to with a reader application (like Google Reader). When people are talking about RSS, Atom or news aggregating they are talking about this. Check it out, it´s really useful.

Why do Jargong ask me for my Google accountname and password everytime I want to use Google Reader?

Account and password is needed to access your feeds on Google Reader so we can display them for you in Jargong. Your account and password IS NOT stored on our servers. We don´t want them. You have the option to save your password ON YOUR MOBILE PHONE for faster access. If you feel uncomfortable register a new account that you only use with Jargong. In the future Google will hopefully let you authorize Jargong to access your feeds in some way without the need to send your accountname and password everytime.